Choosing the Right Place for Care
Choosing the right place for care can save you time and money. Some health concerns can be handled through telemedicine or a convenience clinic. Others may need urgent care, your regular doctor, or the emergency room.
The emergency room should be used for serious or life-threatening conditions. For non-emergency care, consider lower-cost options such as telemedicine, your physician’s office, a convenience clinic, or urgent care.
Telemedicine
Convenient option for non-emergency care.
Urgent Care
When you need in-person care quickly.
Emergency Room
For serious or life-threatening conditions.
Telemedicine LiveHealth Online allows you to schedule a virtual visit with a physician for non-life-threatening health issues. It may help with common conditions such as cold or flu symptoms, allergies, pink eye, respiratory infections, sinus problems, minor skin issues, and more.
Details
Phone
888-548-3432
Live Health Online: See a Doctor Anytime
$0 copay on both the Traditional and HDHP plans.
Live Health Online gives you 24/7/365 access to US-based licensed physicians via phone or video with no appointment needed. Average callback time is 10 minutes.
Talk Anytime, Anywhere
Connect from home, on vacation, or after hours. No time limit on consults.
Conditions Treated
Cold & flu, sinus, allergies, UTIs, sore throat, skin rashes, muscle pain, and more.
Prescriptions Available
Doctors can prescribe medication and provide short-term refills when appropriate.
Access via Sydney Health App
Download the Sydney Health app to access Live Health Online and manage your benefits on the go.
Call: (888) 548-3432 | https://livehealthonline.com/
Your regular doctor or primary care provider is often the best place to start for non-emergency care, especially when you need ongoing support.
Routine checkups
Immunizations
Preventive care
Ongoing health concerns
Medication follow-up
Chronic condition management
Referrals to specialists
Overall care planning
Your physician may know your health history and can help coordinate care over time.
Convenience clinic
Convenience care clinics are walk-in clinics often located in retail stores, pharmacies, or supermarkets where available. They may cost less than urgent care or emergency care because they are generally treated like a primary care office visit under the plan.
Use a convenience clinic for non-life-threatening immediate care, such as:
- Ear infections
- Bladder infections
- Pink eye
- Strep throat
- Minor skin conditions
- Allergies
- Simple care needs
A convenience clinic may be a good option when your regular doctor is not available and the issue is not severe.
Urgent care
Urgent care is for conditions that are not life-threatening but should be treated soon. Urgent care centers are not designed for true emergencies, but they can help when delaying care could cause discomfort or a more serious problem.
Use urgent care for:
- Controlled bleeding or cuts that may need stitches
- X-rays or lab tests
- Ear infections
- High fever or flu
- Minor broken bones, such as toes or fingers
- Severe sore throat or cough
- Sprains or strains
- Skin rashes and infections
- Urinary tract infections
- Vomiting, diarrhea, or dehydration
- Minor burns
Emergency room
The emergency room is equipped to handle life-threatening injuries, serious illnesses, and severe medical conditions. Patients are usually seen based on the seriousness of their condition compared with other patients.
Go to the nearest emergency room for:
- Chest pain
- Difficulty breathing or shortness of breath
- Signs of a heart attack or stroke
- Sudden numbness or weakness
- Seizures or loss of consciousness
- Serious head, neck, or back injury
- Major trauma
- Compound fractures
- Deep knife or gunshot wounds
- Moderate to severe burns
- Poisoning or suspected poisoning
- Severe abdominal pain
- Uncontrollable bleeding
- Suicidal or homicidal feelings
- Overdose
- Blurry vision or loss of vision
Under the plan summaries, emergency room care is a $300 copay under the Traditional Plan, waived if admitted, and 20% after deductible under the HDHP. Employees should review their guide, highlight, or UKG for the details that apply to them.
Need help?
This page is a general overview. Your exact benefits, costs, coverage start dates, and eligibility rules may depend on your employee group, plan election, coverage level, and pay frequency. It is your responsibility to review your benefits, coverage elections, and covered dependents. Review your official benefit guide or highlight document, confirm your elections in UKG, or contact the Benefit Resource Center for help.
Where to Go for Care