Apps & Tools

Contacts

Benefits Resource Center

888-857-0352

mlfbenefits@ajg.com

MLF Benefits Team

Regan Boyn

574-453-4133

Monica Murillo

574-453-4051


Several apps and online tools are available to help you enroll in benefits, find care, view coverage information, manage accounts, and access support. Use this page to understand which tool to use and when.

Quick guide: which tool should I use?


Enrolling in benefits, reviewing current elections, updating beneficiaries, viewing pay information, and making permitted life event changes

Medical, prescription drug, dental, and vision coverage information; claims; ID cards; provider searches

Sydney Health app

Finding care, viewing health plan details, accessing digital ID cards, tracking wellness rewards, and using Anthem Wellbeing Solutions

Virtual medical, urgent care, and behavioral health visits

Health Savings Account access and management

iSolved Benefit Services

FSA claims and reimbursement support

401(k) retirement account access and beneficiary updates

Employee Assistance Program support

Benefit Resource Center

Help understanding benefits, costs, eligibility, life events, and finding the right carrier or tool

888.857.0352 | mlfbenefits@ajg.com

Use UKG to:

Use UKG for enrollment and benefit elections

UKG is where employees review, enroll in, and update benefit elections during open enrollment or when a permitted qualifying life event occurs.

  • Review current benefit elections.
  • Enroll in or update benefits during open enrollment.
  • Confirm medical, dental, vision, and voluntary benefit elections.
  • Add or update eligible dependents, when allowed.
  • Update life insurance beneficiary information.
  • View pay stubs.
  • Update direct deposit.
  • Update your home address, phone number, or email address.
  • Receive important company communications.

Enrolling in medical does not automatically enroll you in dental, vision, or other benefits. Each benefit must be elected separately.

Anthem.com

Anthem

Anthem Blue Cross Blue Shield: Health Insurance, Medicare & More

Official Site of Anthem Blue Cross Blue Shield, a trusted health insurance plan provider. Shop plans for Medicare, Medical, Dental, Vision & Employers.

Use Anthem for medical, prescription, dental, and vision information

Anthem is the carrier resource for medical, prescription drug, dental, and vision questions.


Use Anthem to:

  • View medical plan information.
  • Search for in-network doctors, hospitals, clinics, and facilities.
  • Review claims and Explanation of Benefits information.
  • Access or request ID card information.
  • Review prescription drug coverage.
  • Find dental and vision coverage information.
  • Contact Member Services.
Sydney Health app

Use Sydney Health for health plan access on your phone

Sydney Health gives employees a convenient way to access Anthem health plan information, find care, and use wellness resources.

Use Sydney Health to:

  • Find care.
  • View details about your health plan coverage.
  • Access your digital ID card.

Use Sydney Health to:

  • Track wellness activities and rewards.
  • Use Anthem Wellbeing Solutions.
  • Access health and wellness tips.
  • View personalized action plans.

Wellness rewards reminder: If you participate in eligible wellness activities, track your progress and redeem rewards through Sydney Health or Anthem resources. Rewards must be claimed by the deadline listed in your benefit materials.

Virtual care

LiveHealth Online

Use LiveHealth Online for virtual care

LiveHealth Online provides virtual care for non-emergency medical, urgent care, and behavioral health needs.

Use LiveHealth Online for common non-emergency issues such as:

  • Sinus infection
  • Earache
  • Sore throat
  • Cold or flu symptoms
  • Pink eye
  • Allergies
  • Minor skin concerns
  • Behavioral health visits
  • General urgent care questions

The contact tables list LiveHealth Online for telemedicine support.

Important reminder

LiveHealth Online is not for emergencies. If you believe you are having a medical emergency, seek emergency care right away

UMB Healthcare Services

Use UMB for your HSA

UMB is the Health Savings Account administrator. Employees enrolled in the HDHP may be eligible to contribute to an HSA.

Use UMB to:

Access your HSA. View account balance. Review transactions. Manage HSA funds. Use HSA tools and account information.

UMB Healthcare Services
Phone: 855.664.4160

hsa.umb.com

HSAs and Benefit Spending Accounts

Health savings accounts (HSAs) and Benefit Spending Accounts including private label, multipurpose debit cards for individual

The contact tables list UMB Healthcare Services for Health Savings Account support.

Set up your HSA as soon as you are covered by the HDHP. Expenses incurred before the HSA is set up generally cannot be turned in.

iSolved Benefit Services

iSolved Benefit Services is the Flexible Spending Account administrator.


Use iSolved for:

  • Health FSA questions.
  • Limited Purpose FSA questions.
  • Dependent Care FSA questions.
  • Claim submission.
  • Reimbursement support.
  • Receipt and documentation questions.

iSolved Benefit Services
Phone: 866.370.3040
Email: fsa@isolvedhcm.com

FSA elections generally do not roll over. If you want to participate for the new plan year, make a new election during open enrollment.

Empower RetirementUse Empower for your 401(k)

Empower Retirement

Empower is the retirement account provider.

Use Empower for your 401(k)

Use Empower to:

  • Access your 401(k) account.
  • Review contribution information.
  • View account balance.
  • Review investment options.
  • Update 401(k) beneficiaries.
  • Access retirement account tools.

Empower Retirement
Phone: 855.756.4738

Empower

Empower Home page

Our vision is to transform financial lives through advice, people and technology. Our mission is to empower financial freedom for all.

Guidance Resources

Guidance Resources

Use Guidance Resources for EAP support

Stress

Mental health concerns

Family or relationship issues

Grief

Work-life support

Financial or legal concerns

Substance abuse or addiction concerns

Personal challenges


Use the EAP for support with:

Not sure which app or tool to use?
Start with the Benefit Resource Center. They can help you understand your benefits, find the right carrier contact, and get connected to the right resource.

888.857.0352 | mlfbenefits@ajg.com


Help & support

Need help?
This page is a general overview. It is your responsibility to review your benefits, coverage elections, and covered dependents. Review your official benefit guide or highlight document, confirm your elections in UKG, or contact the Benefit Resource Center for help.

Download the UKG app


Benefits Department Contact

Regan Boyn

574-453-4133

Monica Murillo

574-453-4051

(Able to provide assistance in Spanish)

Important: To review your benefit premiums, please consult the benefit highlight, benefit guide, or benefits adminstration system before making your elections.

This website is intended for illustration and informational purposes only. The plan documents, insurance certificates and policies will serve as the governing documents to determine plan eligibility, benefits and payments. In the case of conflict between the information in this booklet and the official plan documents, the plan documents will always govern.